Delivery & Returns


  • The shipping fee is 20.99 TL, not included in the product price. For orders of 300 TL or more, the shipping fee will not be applied.
  • The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated by the SELLER's contracted cargo company within the legal period, depending on the distance of the BUYER's place of residence, for each product, provided that it does not exceed the legal 30 (thirty) days. In the event that the cargo company does not have a branch at the location of the BUYER, the BUYER must receive the Product from another branch of the cargo company that is reported by the SELLER.
  • The BUYER is responsible for checking the product as soon as it is received and when he sees a problem with the product caused by the cargo, not accepting the product and keeping a report to the cargo company official. Otherwise, the Product will be deemed to have been delivered in accordance with the Contract and the SELLER will not accept any responsibility.
  • In general, unless otherwise stated, the delivery costs (shipping fee, etc.) belong to the BUYER. The SELLER may not reflect all or a part of the delivery costs in question to the BUYER, depending on the results of the campaigns carried out at the time of sale and announced on the Website.
  • The delivery will be delivered by hand at the above mentioned address of the BUYER through the contracted cargo company of the SELLER. In the event that the BUYER is not present at the relevant address at the time of delivery of the Products, the SELLER shall be deemed to have fulfilled its obligation fully and completely. In the event that there is no one to take delivery at the address, it will be the BUYER's responsibility to follow up the shipment of the products by contacting the cargo company. If the product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered is not present at the address or not accepting the delivery. In these cases, any damage caused by the BUYER's late delivery of the Product and the expenses incurred due to the fact that the Product has been waiting in the cargo company and/or the cargo is returned to the SELLER shall also belong to the BUYER.
  • The SELLER is responsible for the delivery of the Contracted Product in a sound, complete and in accordance with the qualifications specified in the order.
  • In cases where the supply and delivery of the Product subject to the order becomes impossible, the SELLER shall notify the BUYER via the e-mail address notified by the BUYER within 3 (three) days from the date of learning of this situation. All orders are subject to availability. In cases where there is a shortage of supply, when the supply of the Product becomes impossible or the product is no longer in stock, the SELLER may, by informing the BUYER, procure another good/service of equal quality and price, by obtaining its approval, and shall be deemed to have fulfilled its contractual commitment in this way. In cases where the BUYER does not approve, the provisions regarding the cancellation of the order are applied. However, if the delivery period exceeds 30 (thirty) days, the BUYER will be able to cancel his order without paying any fee. In case of such a cancellation, all payments collected by the SELLER, including delivery costs, will be returned to the BUYER within 14 (fourteen) days from the date of cancellation of the order by the BUYER.
  • In case the product cannot be delivered within the legal 30 (thirty) days due to extraordinary circumstances (such as adverse weather conditions, heavy traffic, earthquake, flood, fire) other than normal sales/delivery conditions, the SELLER informs the BUYER regarding the delivery. In this case, the BUYER can cancel the order or wait until the end of the extraordinary situation. However, in such a force majeure event, the BUYER shall not claim that the SELLER failed to fulfill its delivery obligation within the time limit.
  • If the product subject to the order is brought to the delivery address, but the delivery does not take place due to a reason not originating from the SELLER and the BUYER does not contact the SELLER for delivery within the following 15 (fifteen) days, the Contract may be terminated by the SELLER on the grounds that the BUYER acts in breach of the Contract. As a result of the termination of the Contract, the SELLER shall return all the payments (excluding the delivery cost) received from the BUYER to the BUYER within 14 (fourteen) days after the termination of this Contract. In case the BUYER contacts the SELLER for delivery within the period; In the event that an additional delivery fee occurs due to the necessity of re-delivery, all responsibility for this additional fee will belong to the BUYER.
  • BUYER; Unless otherwise stipulated by legal regulations, in distance contracts regarding the sale of goods, he/she may exercise his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason within 14 (fourteen) days from the date of delivery of the product to himself or the person/organization at the address indicated. This period starts on the day the BUYER or the third party determined by the BUYER receives the goods. However, the BUYER may use the right of withdrawal within the period from the conclusion of the contract to the delivery of the goods. The BUYER must have forwarded the notification regarding the use of the right of withdrawal to the SELLER within this period through the means specified in Article 6.2. After the SELLER receives the notification that the BUYER has exercised its right of withdrawal, it will inform the BUYER that the notification has been received. If the BUYER wishes to keep certain products and only partially cancel his order, the shipping fee will not be refunded.
  • 6.3 of this Agreement. In order to use the right of withdrawal, the BUYER wishes to use the right of withdrawal within 14 (fourteen) days of the unused and unopened product, and the decision to terminate the Contract, by sending the attached withdrawal form, by using the printed return form in the cargo package. or by sending an e-mail to and notify the SELLER. In case the right of withdrawal is exercised, the return of the product can be made via courier, by sending it to the courier company from which you received it, within 10 (ten) days from the date of notification regarding the use of the right of withdrawal. If the BUYER wishes to return the Product with a different shipping company, the said shipping costs will be borne by the BUYER.
  • Pursuant to the relevant legal regulations, the BUYER has no right of withdrawal in the contracts mentioned below, even if it has not been used/used:
  • Goods produced in line with the special requests of the BUYER or his personal needs (including those that are customized to the person / personal needs by making changes or additions on them);
  • Cosmetics etc. products and chocolate, etc. goods, such as foodstuffs, that are not suitable for return due to their nature and that are in danger of spoiling quickly or that are likely to expire;
  • Goods such as swimsuits, bikinis, underwear, masks, whose protective elements such as packaging, tape, seal, package have been opened after delivery and which are not suitable for return in terms of health and hygiene;
  • In general, all services performed instantly in the electronic environment and all kinds of intangible goods delivered to the BUYER instantly,
  • Services that are started to be performed within the period of the right of withdrawal with the approval of the BUYER, and other goods-services considered outside the scope of distance sales pursuant to the relevant legislation.
  • In case of exercising the right of withdrawal;
  • The invoice of the product delivered to the third party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.),
  • return form,
  • The products to be returned must be sent to the SELLER within 10 (ten) days, complete and undamaged, together with the box, packaging and standard accessories, if any.